1708 State Street White Pine, TN 37890 Phone# 1-865-674-0082 Fax# 1-865-674-7949
Interstate Tractor
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1708 State Street White Pine, TN 37890 Phone# 1-865-674-0082 Fax# 1-865-674-7949 Interstate Tractor
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Company Policies Customer satisfaction is our goal at Interstate Tractor. Damaged, Defective, and Short Shipments Policy
Interstate Tractor must approve all returns. We reserve the right to refuse any return. Returns are not accepted without a prior Return Authorization Number (RAN #). Interstate Tractor will accept returns on all products in original condition within 20 days of the delivery date, minus original shipping and handling fees, return shipping, and a 25% restocking fee. Special order items may not be eligible for return. All exchanged and returned merchandise must be in the original factory condition (except used equipment), including all packaging materials, inserts, and manuals, and all accessories. Please DO NOT tape or write anything on the item or the package. We will charge you for replacement of damaged, altered, missing, contents, or cartons. Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back with tracking. We are not responsible if your package is lost in transit. Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
Damaged, Defective, and Short Shipments All damaged/defective items must be reported within 5 days of the delivery date to our Customer Service Department. It is highly recommended that you check your shipment before signing the bill of lading. Advise the carrier's representative that there is physical damage or a shortage and note the damage or shortage on the bill of lading. All damage or shortage claims must be stated on the bill of lading, no damage or shortage claims are accepted after the delivery has been made. |
Copyright ©2006-2007 Interstate Tractor
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